Terms and Conditions

1. ACCEPTANCE 
2. Getlimo, along with its successors and assignees (referred to as “we“, “us” or “our“), offers a booking and payment platform for individuals, organizations, or entities described in the Quote (referred to as “you” or “your“), enabling the reservation of chauffeur-driven luxury hire vehicles as detailed on our website at (website link) (Site) or as confirmed by us via telephone or email (Services).

2. These Terms and Conditions (Terms) govern the relationship between us and you, collectively referred to as the Parties. They apply to all sales conducted by us to you and can be accessed on our Site.

3. In addition to these Terms, we incorporate:

• Our policies and terms and conditions, including the Website Terms of Use and Privacy Policy found on the Site; and
• The PayPal Terms of Service, including the User Agreement.

4. By requesting the Services outlined in the Quote, you accept both the Services and these Terms through:

• Email confirmation of acceptance of the Quote;
• Online confirmation of acceptance of the Quote;
• Telephone confirmation of acceptance of the Quote;
• Instruction to proceed with the Services; or
• Full payment for the Services as outlined in the Quote or our tax invoice to you (Invoice).

5. Your acceptance of these Terms signifies the agreement under which we will provide Services to you. It is important to carefully read these Terms. Should you have any questions, please contact us using the details provided in the Quote. By purchasing Services from us, you affirm that you have had sufficient opportunity to review these Terms and contact us if necessary. You confirm that you have read, understood, and agree to comply with these Terms, and that you are either 18 years or older or have obtained consent from a legal guardian who is 18 years or older. If you are under 18 years of age or lack consent from a legal guardian who is 18 years or older, you are not permitted to order or use our Services. If you do not agree to these Terms, you must refrain from using or purchasing our Services from us.

6. We will only commence the provision of Services once the payment specified in our Quote or Invoice has been received.

2. REGISTRATION AND SERVICES

1. To access certain Services and features on the Site, you must register and create an account (referred to as the Account).
2. Only one (1) Account is permitted on the Site.

3. Basic information is mandatory during Account registration, including name, phone number, email address, and location. Additionally, you must select a username and password. Authorization to charge your debit/credit card for upfront payment of our Services and any additional charges (e.g., driver waiting time, overtime, cleaning charges, etc.) is also required. Providing feedback on our Services is optional.

4. You agree to provide accurate, current, and complete information during registration and to keep it updated. We reserve the right to suspend or terminate any Account and your access to Services if the provided information is inaccurate, outdated, or incomplete.

5. SSL Certificates are utilized to establish an encrypted link between the server and you for secure and confidential information transfer. Regular password changes may be prompted by us. Additional details regarding the storage and security of personal information can be found in our Privacy Policy and Website Terms of Use.

6. Safeguarding your Account details, username, and password is your responsibility. You are accountable for all activity on your Account, including purchases made using your account details. You agree not to disclose your password to third parties and to assume sole responsibility for any unauthorized activities or actions under your Account.

7. Prompt notification to us is required in case of any unauthorized Account use.

8. We commit to delivering Services with due care and skill.

9. We retain the right to reject any request deemed inappropriate, unreasonable, or illegal.

10. Additional services can be requested via the Site, email, or telephone. Fees for such additional services are outlined on the Site and must be paid before commencement.

11. Services may involve our employees, contractors, and third-party providers, all of whom are bound by these Terms.

12. Third Parties not directly affiliated with us (Third Parties) are your responsibility, and we bear no responsibility for the services they provide.

13. Adjustments to Services may be necessary to comply with safety, regulatory, or statutory requirements. If such changes materially affect you, we will notify you before proceeding. If the changes negatively impact you, you may cancel the Service without incurring a cancellation fee.

3. WAITING TIMES 

1. We will adhere to the waiting time specified in the Quote and will not extend beyond it unless an additional fee has been paid by you. Should you fail to meet the driver and vehicle at the designated pick-up point as per the Quote, the driver and vehicle may depart without prior notice. However, you remain responsible for the full Price of the Services even in the event of a no-show.

2. Should you surpass the allotted waiting time and the driver continues to wait, an additional waiting time fee of $2.00 per minute (Waiting Fee) will be incurred. This Waiting Fee will be automatically charged to you using the payment method you provided for the Services.

4. PRICE, BILLING, AND PAYMENT

1. By accepting our Services, you agree to pay the fees and expenses outlined in the Quote (Price). All amounts are denominated in Australian dollars and include Australian GST where applicable. These charges encompass all mandatory government or regulatory fees and are subject to adjustment prior to the full payment. Additional surcharges may be incurred for services requested on public holidays, outside regular business hours, or during peak demand periods.

2. Payment for our Services can be made via PayPal, debit card, or credit card. Upon submission of the service request, payment processing will commence. It is imperative that payments are made through legitimate means and any attempt at fraudulent or unlawful payment will result in cancellation of the service request.

3. Once payment is successfully processed, all transactions are considered final unless there is evidence of fraud or error. You are obligated to fulfill all payments made in accordance with these terms.

4. If payment is made using a debit or credit card, including through PayPal, you warrant the accuracy and completeness of the provided information, your authorization to use the card for payment, assurance of payment by the card issuer, and maintenance of sufficient funds in the account to cover our fees.

5. Any changes to the Price and Services must be mutually agreed upon in writing, which may include email communication.

6. For corporate entities, invoicing terms as specified in the Quote (Invoice Terms) may be applicable. You are obligated to adhere to the Invoice Terms and any unpaid invoices exceeding one day will result in suspension of our Services until payment is received.

7. Failure to settle outstanding invoices within seven days from the payment due date may incur a 2% monthly interest charge. 
8. Unpaid invoices beyond seven days may prompt us to engage debt collection services or initiate legal proceedings to recover outstanding amounts.

9. We reserve the right to report delinquent debts to independent credit agencies.

10. In the event of service cancellation, a cancellation fee will be applied as outlined in clause 9 of these Terms.

11. Our pricing structure, payment methods, and Terms may be revised at our discretion. Pricing adjustments will be applicable for Services provided after the effective date of the change. All other modifications will take effect upon the provision of amended or new Terms or upon entering into a new Quote, whichever occurs earlier.

5. Your Responsibilities and Assurances

1. You undertake not to solicit, employ, or otherwise entice any employee or contractor who has been engaged by us during the term of our service provision to you or within the preceding 12-month period.

2. Throughout the duration of these Terms, you confirm that:
3. You are not bound by any legal impediments that would hinder your acceptance of these Terms.

2. You will collaborate with us and furnish us with information necessary for the provision of Services.

3. The information provided to us is accurate, truthful, and complete.

4. You will not violate the rights of any third party in your engagement with us or receipt of our Services.You will promptly communicate any reasonable concerns regarding our Services under these Terms, with the intention of resolving them amicably.

5. You are responsible for securing any necessary consents, licenses, or permissions from relevant parties for the provision of Services, at your expense, and for providing us with such documentation.

6. You consent to the use of your name and Intellectual Property in connection with the Services in a manner that may identify you.

7. If applicable, you possess a valid ABN, which has been disclosed to us.

8. If applicable, you are registered for GST purposes.

6. Usage and Care Guidelines

1. Consumption of food and beverages inside the vehicle is strictly prohibited unless otherwise stated in the Quote.

2. Smoking is strictly prohibited inside the vehicle at all times.

3. Pets are not allowed in the vehicle without our prior written consent.

4. If you or any passenger engages in behavior deemed unsafe, offensive, or potentially damaging to the vehicle, including intoxication, the driver reserves the right to immediately terminate the Services and remove you from the vehicle. No refunds will be issued for any portion of the Services in such cases.

5. All passengers must wear their seatbelts and adhere to all relevant road rules. Failure to comply may result in eviction from the vehicle in accordance with clause 6.4.

6. You accept full liability for any damage to or additional cleaning required for the vehicle due to the actions or omissions of the passengers.

7. Any charges for vehicle damage or cleaning will be deducted from the credit or debit card details provided by you.

8. Due to road and location conditions, we may be unable to pick up or drop off passengers at the specified location in the Quote. In such instances, the driver will make every effort to pick up or drop off passengers at the nearest possible location. No refunds will be provided in such cases.

7.  DISCOUNT CODES AND PROMOTIONS

1. At times, we may provide promotional discount codes that can be applied to our Services on the Site. These codes must be entered during the ordering process. The terms and conditions associated with each discount code will be clearly outlined when the code is issued.

8. INTELLECTUAL PROPERTY RIGHT

1. The materials and work provided to you as part of our Services contain proprietary material owned by us or licensed to us, protected by both Australian and international laws (referred to as “Materials”). We retain all Intellectual Property rights in these Materials, including copyright in all creative and literary works incorporated within them.

2. By accepting these Terms, you acknowledge that we hold all Intellectual Property rights in our Materials, and nothing in these Terms transfers any of these rights to you, except as expressly stated or with our written consent.

3. Your use of our Materials does not grant you any license or right to utilize our Intellectual Property, whether registered or unregistered, except as explicitly permitted under these Terms or with our written authorization.

4. You are prohibited from violating our Intellectual Property rights, including but not limited to:

• Altering or modifying any of the Materials;
• Creating derivative works from the Materials; or
• Using our Materials for commercial purposes, such as resale to third parties.

9. CONFIDENTIAL INFORMATION

1. We, along with our employees and contractors, commit to keeping your Confidential Information confidential and not disclosing it to any third party, except where necessary for the provision of services by Third Party Suppliers as outlined in our Privacy Policy. We will make all reasonable efforts to safeguard your Confidential Information from unauthorized disclosure and will only use it for the purpose it was disclosed, aiming to provide you with better quality services and not for any other purpose.

2. You, your employees, and contractors also agree not to disclose our Confidential Information to any third party. You will use all reasonable efforts to protect our Confidential Information from unauthorized disclosure and only use it for the purpose it was disclosed or provided, by us to you, and not for any other purpose.

3. These confidentiality obligations do not apply to Confidential Information that:

1. is authorized to be disclosed;
2. becomes publicly available or is no longer confidential, except due to a breach of these Terms;
3. is received from a third party, except where there has been a breach of confidence; or
4. must be disclosed by law or by a regulatory authority, including under subpoena.

IV.  These confidentiality obligations will continue even after termination of these Terms.

10. FEEDBACK AND DISPUTE RESOLUTION

1. We value your feedback and aim to resolve any concerns you may have promptly and effectively. If you have any feedback or questions about the Services, please do not hesitate to contact us.

2. In the event of a dispute between the Parties regarding these Terms, the Parties agree to the following dispute resolution process:
3. The complainant must notify the respondent in writing, specifying the nature of the dispute, desired outcome, and proposed resolution. The Parties will then attempt to resolve the dispute in good faith through mutual agreement (Initial Meeting).

2. If the Parties are unable to reach a resolution at the Initial Meeting, either Party may refer the matter to a mediator. If the Parties cannot agree on a mediator, the complainant will request the Law Society of New South Wales to appoint one. The mediator will determine the time and location for mediation. Both Parties must attend the mediation in good faith, seeking to resolve the dispute.

III. Any attempts made to resolve a dispute under this clause do not affect the Parties’ other rights or entitlements under these Terms, by law, or in equity and are conducted without prejudice.

11. CANCELLATION POLICY 

1. In the event that you need to cancel the Services and terminate these Terms, please notify us in writing at your earliest convenience. 

2. Please note that a cancellation will only be considered effective upon receipt of written confirmation from you.

3. If you choose to cancel your booking, the following cancellation fees will apply:
4. For Transfer Bookings:

• If canceled 12 hours or more prior to the scheduled pick-up, a 0% cancellation fee will be applied.

4. If applicable, any refundable fees will be refunded to you within 14 days of the booking, minus the cancellation fee.

5. In the event of a cancellation, any outstanding amounts owed to us at the time of cancellation will become immediately payable.

6. We reserve the right to cancel the Services and terminate these Terms immediately at our sole discretion if:

1. We determine that a booking request is inappropriate, improper, or unlawful.

2. You fail to provide us with clear or timely instructions to facilitate the provision of Services.

3. You make disparaging or disrespectful comments about us or any other user on social media.

4. Circumstances beyond our control compromise our ability to provide the Services within the booking period.

5. You fail to adhere to the payment terms outlined in the Invoice Terms.

7. If we are unable to provide the Services at the scheduled booking time due to reasons beyond our control, we will promptly notify you and refund any amount paid to us.

8. Upon completion of the Services, we will retain your documents as required by law or regulatory requirements. Your acceptance of these Terms constitutes your authorization for us to retain or destroy documents in accordance with statutory periods or upon termination of these Terms.

9. The cancellation of the Services or these Terms does not affect the accrued rights, obligations, and remedies of the Parties.

12. BOOKING AMENDMENTS

1. You have the option to request amendments to your booking by changing the dates or times of the Services, subject to availability and applicable pricing. To do so, please provide us with at least 48 hours’ written notice.

2. If we are unable to accommodate your request for an amendment, the Services will be cancelled in accordance with clause 11 of these Terms.

3. During the booking process, you are liable to pay 20% advance of the booking amount. 

13. CONSUMER LAW, LIMITATION OF LIABILITY AND DISCLAIMERS 

1. ACL: Australian Consumer Law (ACL) and similar consumer protection laws may provide you with certain rights, warranties, guarantees, and remedies regarding the provision of our Services, which cannot be excluded, restricted, or modified (Statutory Rights). Our liability is governed solely by the ACL and these Terms.

2. Services: If you are a consumer as defined in the ACL, the following applies to you: We assure that the Services we provide are carried out with due care and skill, are fit for the purpose advertised or as communicated by you, and will be supplied within a reasonable time. If we are unable to exclude liability, our total liability for any loss or damage you suffer or incur from the Services is limited to either resupplying the Services to you or refunding the amount you paid us for the Services.

3. Delay: We are not liable for any failure to perform the Services within the specified period if it is affected by your delayed response or provision of incomplete or incorrect information.
4. Referral: Upon your request, we may provide you with contact details of third-party specialists. However, this does not constitute a recommendation for you to seek their advice or utilize their services. We make no representations or warranties regarding the advice or services provided by third parties, and we disclaim all responsibility and liability for such advice, services, or any failure to provide them.

5. Warranties: We exclude all express and implied warranties to the extent permitted by law. All material and work are provided to you without any warranties, whether express or implied. This includes but is not limited to implied warranties of merchantability and fitness for a particular purpose.

6. Liability: Except as expressly set out in these Terms, we exclude all express or implied representations, conditions, guarantees, and terms relating to the Services. This includes but is not limited to any loss, damage, costs, or expenses suffered by you arising out of or in connection with your inability to access or use the Services, even if we were advised of the likelihood of such loss or damage.

7. Limitation: Our total liability arising from or in connection with the Services, whether under contract, tort, equity, statute, or otherwise, will not exceed the total fees paid by you to us for the relevant Services, or one hundred dollars (AUD$100) if no such payments have been made, as applicable. 

8. This limitation of liability will survive termination of these Terms.

14. INDEMNITY 

1. You accept responsibility and agree to indemnify, defend, and absolve us from any and all claims, liabilities, suits, actions, and expenses, including legal costs and litigation expenses, arising directly or indirectly from:

• a. Inaccurate, outdated, incomplete, or misleading information provided by you.
• b. Breach of these Terms, or any misuse of the Services by you, your employees, contractors, or agents.

2. You also agree to cooperate with us, at your own expense, in handling disputes, complaints, investigations, or litigation resulting from your use of the Services, including those related to incorrect information provided by you. 
3. These indemnification obligations will persist even after the termination of these Terms.

15. GENERAL PROVISIONS 

1. Privacy Compliance: We commit to adhering to the legal obligations outlined in the Australian Privacy Principles as specified in the Privacy Act 1988 (Cth) and any relevant legislation or privacy guidelines.

2. Cancellation Procedure: To cancel your online registration, you must send an email to (email address)

3. Fraud Detection: You acknowledge and agree that if we have reasonable suspicion of fraudulent activities on the Site and Services, we reserve the right to promptly terminate any involved Accounts, notify authorities, and provide necessary assistance for investigations.

4. Termination Rights: We retain the right to decline providing Services to you and/or terminate your Account without any liability. Termination may result in deactivation of your Account, cessation of pending or future bookings, and no entitlement to compensation for cancelled Services.

5. Publicity Consent: You grant consent for us to use advertising or publicly announce our work undertaken for you.

6. Email Communication: You acknowledge our ability to send and receive electronic mail. You release us from liability for unauthorized access or interference with transmitted documents, delays, non-deliveries, or system damages.

7. GST Compliance: Any applicable GST for the Services will be detailed on our Invoices. You agree to remit the GST amount concurrently with Invoice payments.

8. Relationship Clarification: These Terms do not establish a partnership, joint venture, or employer-employee relationship between the parties.

9. Assignment Restrictions: These Terms are non-transferable without prior written consent from the other Party.

10. Severability Clause: If any provision of these Terms is deemed unenforceable, it will be construed narrowly to maintain enforceability. If necessary, the unenforceable provision will be severed, and the remaining provisions will remain valid and enforceable.

11. Force Majeure: We are not liable for delays or failures in fulfilling our obligations under these Terms due to circumstances beyond our control. If such delays persist for at least 2 months, we reserve the right to terminate our agreement with you upon providing a 5-day written notice.

12. Notice Requirements: Notices under these Terms are effective when delivered in writing via email, facsimile, or post to the intended Party or as otherwise specified. Notice is deemed served after 48 hours for post or upon transmission for email or facsimile.

13. Jurisdiction and Applicable Law: These Terms are governed by the laws of New South Wales and the Commonwealth of Australia. Both Parties submit to the exclusive jurisdiction of the New South Wales courts.

14. Entire Agreement: These Terms, along with any referenced documents, constitute the entire agreement between you and us, superseding any prior agreements, whether oral or written.

16. DEFINITIONS:

1. Business Day: Refers to any day that is not a Saturday, Sunday, or recognized bank or public holiday in New South Wales, Australia.

2. Claim/Claims: Encompasses a wide range of legal actions or demands, including but not limited to claims, notices, demands, rights, actions, proceedings, litigations, arbitrations, investigations, judgments, awards, damages, losses, costs, expenses, or liabilities, regardless of their nature, origin, or involvement of third parties.

3. Confidential Information: Encompasses sensitive information pertaining to you, including credit card or payment details, as well as proprietary information related to business operations, structures, programs, processes, methods, procedures, activities, products, services, trade secrets, know-how, financial data, marketing strategies, technical data, customer and supplier lists, intellectual property, technology, and any other information marked or understood to be “confidential.”

4. GST: Refers to the Goods and Services Tax as defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and any subsequent amendments or relevant legislation and regulations.

5. Intellectual Property: Comprises all existing and future rights associated with intellectual and industrial property worldwide, including copyrights, patents, trademarks, designs, trade secrets, circuit layouts, trade names, business names, company names, internet domain names, and any other rights related to inventions, discoveries, concepts, ideas, processes, data, formulas, or proprietary information.

6. Moral Rights: Denotes the rights of attribution of authorship, the right to prevent false attribution of authorship, and the right of integrity of authorship, as defined in the Copyright Act 1968 (Cth).